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Creating a procurement chatbot at UCB



Geplaatst op: 13 aug. 2019

At global biopharmaceutical company UCB, the procurement team sought to address a number of challenges through automation:

  • driving efficiencies among internal procurement colleagues and external back-office teams;
  • delivering superior user experience for stakeholders and external partners; and
  • implementing technology that could benefit the organisation and yield results.

Having already mastered foundational forms of automation such as e-sourcing, the procurement team turned its focus to the technologies such as ...

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