Creating a procurement chatbot at UCB
At global biopharmaceutical company UCB, the procurement team sought to address a number of challenges through automation:
- driving efficiencies among internal procurement colleagues and external back-office teams;
- delivering superior user experience for stakeholders and external partners; and
- implementing technology that could benefit the organisation and yield results.
Having already mastered foundational forms of automation such as e-sourcing, the procurement team turned its focus to the technologies such as ...Bronlocatie van dit artikel