IT Buyer & Logistics – Team Leader

IT Buyer & Logistics – Team Leader



I(C)T, International, Overig

IT Buyer & Logistics – Team Leader
Amsterdam, Netherlands – ID: 29264

It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. Across our offices worldwide, we continue to innovate. To solve some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

In this position you will manage a team of individuals responsible for purchasing IT hardware and software for more than 20,000 employees and more than 100 offices globally. This includes creating the vision, value proposition and roadmap for the team.

This role will be leading a team to deliver, manage and communicate with employees, departments collaborating not just with employees but also department leads (stakeholders) to coordinate and forecast delivery to more than 100 countries in order to provide a seamless employee experience and to empower the workforce.

The role will be responsible for defining, implementing and delivering the IT buying and logistics IT services for all of, and will be accountable to provide reporting to all levels of the business including leadership, department heads and managers to keep them updated on the vast amount of requests raised.

Responsible for building, coaching and mentoring a strong team, working closely with internal and external stakeholders to stay ahead of changes, solve logistical challenges, manage supplier issues and monitor inventories.

What you’ll be doing:

  • Managing the day-to-day ordering of new hardware and software for the entire IT buying team and the purchasing of thousands of items across
  • Motivate, provide direction and offer guidance to the team, develop talent and hire where appropriate
  • Develop appropriate relationships with suppliers to ensure cost effective sources and alternatives for relevant categories and countries
  • Source new products and services as per Business requirements
  • Collect reporting requirements and develop supplier scorecards and dashboards for presenting results / KPIs
  • Responsible to ensure formal contractual documentation is in place where required, working in harmony with the central procurement team
  • Monitor and report on supplier performance in the areas that include quality, capacities, systems and responsiveness
  • Analyze problem areas and help resolve disputes to ensure our customers have the best experience possible
  • Provide financial information for the annual budget, identifying cost reductions
  • Act as a mediator for internal conflicts regarding budgets, projects and other issues related to supplier management
  • Assist Finance and Central Procurement with invoice queries
  • Assist IT and Procurement with supplier evaluation, selection criteria and best practice tools and templates
  • Support the service level requirements for services to the business
  • Identify strategic opportunities such as cost savings, overall efficiency and quality of service, facilitating experimentation and innovation
  • Understand the external market dynamics and engage with existing and new suppliers for products and services to deliver business growth
  • Responsible for ensuring Tech equipment is purchased timely through our suppliers around the world
  • Responsible for ensuring purchase orders are raised and goods receipts for equipment that has been delivered are processed
  • Responsible for ensuring the team responds to internal customers on ticket requests in a timely and courteous manner
  • Partner closely with the Asset Management team to ensure inventory is accurate within the CMDB
  • Responsible for the re-supply of bulk stock in key locations and monitor stock levels
  • Responsible for identifying solutions to problems which arise such as hardware shortages, delivery issues and software lacking ownership
  • Responsible for ensuring the team follow the purchase ordering processes:
    • Understand the request
    • Obtain vendor quotes
    • Acknowledge input from vendor
    • Placing orders
    • Arrange and track deliveries globally
    • Resolve shipping or delivery challenges
    • Follow up with user to acknowledge goods received
    • Keep Support up to date
    • Timely updates of hardware request tickets

What you’ll bring:

  • Responsible for Identifying ways to improve processes, create automation through tooling, bring new suppliers onboard and improve the experience for our colleagues.
  • A broad understanding of IT hardware, software, operating systems and basic computer security
  • A broad understanding of hardware & software procurement within an IT environment
  • Good working knowledge of Google Workspace, Chrome and Gmail
  • Experience using a ticketing system for logging, escalating and resolving issues
  • Experience managing teams; including prioritizing and planning
  • Ability to manage a team that is spread across multiple locations and regions
  • Ability to understand trends in data and be able to manipulate it into meaningful reports
  • Experience in conducting performance reviews and giving constructive and effective feedback
  • Experience with delegating and empowering team members
  • Strong communication and interpersonal skills
  • Proficiency in both speaking and writing English

What we offer:

Benefits & Perks: Global Impact, Personal Relevance’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

  • Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
  • Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
  • Be part of a truly international fast paced environment and performance driven culture.
  • Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over
  • 300 Technology professionals to Amsterdam in the last year alone!
  • Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
  • Discount on accommodations with the “Booking Deal” including other perks and benefits.
  • Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
  • Diverse and creative colleagues from every corner of the world.
  • Health, life, and disability insurance*
  • Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
  • Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
  • Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly wallet credit.
  • Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
  • On-site meals, coffee, and snacks, including healthy and vegan options, daily*

#ThinkInclusion: Wellbeing & Inclusion at

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.