Procurement Services Officer (French Speaker)

As a Customer and Procurement Services Officer, you are responsible for providing excellent service to customers within the programme-specific guidelines and standard operating procedures of IDA Foundation, as well as those of the contractor/donor.




Procurement Services Officer (French Speaker)
Amsterdam, Netherlands – Full-time position (40 hours/week)

In your role as a Customer and Procurement Services Officer, you are part of the Procurement Services team, you report directly to the Programme Manager. You are the focal point of contact for the customers and coordinate, in cooperation with the other IDA departments, the full quote and order process until delivery at the end customer.

The main drivers are speed, expertise (knowledge of IDA products and services), accuracy (first time right) and clearness in communication. You will strive continuously to meet the lowest possible costs for both IDA and the customer. The environment is complex and dynamic with a very close relationship needing to be built and maintained with both the Principal Recipient and the Donor. Compliance with the Donor’s guidelines is of the highest importance.

In general, you are responsible for:

  • Taking ownership of price quotation requests and processing orders within the agreed timelines;
  • Building and maintaining a very close relationship with the contractor/donor and the customer;
  • Communicating with customers/contractors/donor both in a proactive and reactive way;
  • Coordinating with various departments (Purchase, Supply Chain and QA) to complete the quotation and deliver the order in full and on time to the end customer;
  • Complying with the donor/contractor’s guidelines;
  • Ensuring the integrity of data and exchanging clear information with the Program Manager;
  • Participating proactively in continuous improvement initiatives;
  • Taking full ownership of issues and proposing the best suitable solution for all parties involved.


  • Minimum Bachelor degree in Logistics and Supply Chain management, Business Administration or in Customer Services;
  • Minimum 1-3 years of working experience in a similar role;
  • Experience in customer services / sales support in an international environment;
  • Experience with supply chain is preferred;
  • Experience with an ERP system, preferably JD Edwards.


  • Excellent communication and problem-solving skills;
  • Highly accurate, with attention to detail and quality;
  • Flexible and positive attitude, ability to meet the changing requirements of the donor/contractor;
  • Strong analytical skills;
  • Pro-active and innovative mindset.


  • Requires fluency in written and spoken English and French.


At IDA Foundation, we ask a lot of our employees, but we also give a lot in return. This includes:

  • Great colleagues: You’ll work in a team of enthusiastic, motivated professionals in an open atmosphere
  • Inspiration and development: We offer training and personal development opportunities for all employees, and regularly host guest speakers.
  • Fun: Department and company outings are organized on a regular basis, and we make sure to celebrate our successes together.
  • Making an impact: IDA offers a great opportunity to use your passion and skills for good, while working in an enthusiastic team and stimulating environment.
  • Salary and holidays: We benchmark salaries against mid-sized companies in the Netherlands, and to support a healthy work-life balance we offer 30 vacation days for a full-time contract. In addition, we offer a commute allowance and a defined contribution pension.


We will only consider applicants who are currently living in the Netherlands and match the job requirements. If you are interested in this challenging position, apply now. The candidate will be asked to hand in a Certificate of Good Conduct (Verklaring Omtrent het Gedrag) upon entering employment.