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Senior Manager, Procurement

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Geplaatst op: 17 mrt. 2020
Sector: privaat
Dienstverband: vast
Specialismes: Overig
Locatie: Noord-Holland

Denali - A WNS Company | Amsterdam

Job Purpose / Summary

The Senior Manager will act as the overall owner of the procurement program for a specific client. S/he will lead the operations, make operational decisions and facilitate changes to services and ensure alignment on client expectations with the delivery team. The Sr. Manager will attend day to day operational issues, managing client relationships; act as the liaison (i.e. single point of contact) with the client. Sr. Manager is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems. Senior Manager is also responsible for implementing new processes, facilitating documentation and training necessary to roll out new sourcing programs, and overall change management activities required for the client’s new procurement initiatives.

Key Responsibilities / Job Duties:

Denali Corporate

  • An active member of the Denali's Client Management team
  • Provide thought leadership with respect to Procurement and Source to Manage processes

Delivery Management

  • Ensure the client engagement is executed successfully per contract requirements.
  • Assist Team Leads to setup and manage the central project queue, assign projects to team members
  • Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives
  • Act as an escalation point with the team and client, communicating and resolving operational issues with Team Leads
  • Review metrics reporting for the entire program
  • Identify areas of process inefficiencies and suggest improvements to management
  • Work with Team Leads to develop templates and job aids to improve efficiency and effectiveness of Denali processes

Team Management

  • Provide leadership to the entire delivery team from a process, quality, and performance perspective
  • Arrange and coordinate training needs of the team on client-specific processes and requirements.
  • Determine the resource capacity of the delivery team needed to support client requirements
  • Provide input on the delivery team members to management regarding performance, recognition, etc.

Client and Program Management

  • Provide leadership and consultation on strategic projects with high importance and visibility within the client
  • Meet with the client program management team on a weekly basis and lead operations discussions
  • Balance client requests against Denali’s interests
  • Lead process improvement discussions to enhance operations. Communicate changes to client and delivery teams
  • Ensure client specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)

Knowledge, Skills, and Abilities:

Procurement Functional/Technical Skills:

  • Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs
  • Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups
  • Deep understanding of procurement methodology and the ability to apply various concepts to sourcing activities at the Client
  • Familiarity with various best practice sourcing approaches and techniques
  • Ability to synthesize data, draw a conclusion, and make recommendations based on the understanding of client objectives and requirements
  • Ability to develop and implement processes across multiple programs to create consistency and efficiencies

Business Fundamentals:

  • Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
  • A strong leader and a team player
  • Negotiation skills are a plus
  • Excellent project management skills including project planning, time management, multitasking, critical path definition
  • Excellent problem solving ability
  • Ability to manage multiple projects and initiatives simultaneously
  • A strong business acumen and P&L experience on a program level

Client Service Capabilities:

  • Strong customer service orientation including demonstrated issue resolution and relationship management skills
  • Ability to learn and master client-specific processes, terminology, political environment, systems and unique requirements by various business groups
  • Solid decision-making ability using available facts in sensitive client situations

Required Education and Experience

  • Master’s Degree in Business, Economics, Finance, Supply Chain, Logistics or related field required
  • Professional certification in Procurement or Supply Chain from ISM, APICS, etc. preferred
  • 8-15 years of work experience in operational, program management, consulting capacity
  • Prior management experience of up to 10+ people on a project level
  • 5+ years’ experience in the procurement process

Denali – A WNS Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Job Type: Full-time
  • Experience: Procurement: 8 years (Preferred)
  • Education: Master's (Preferred)
  • Language: English and Dutch (Preferred)
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